Shipping and Return Policy
How We Ship Your Order
Our flowers are picked fresh daily, washed and inspected, and delivered with care from our farms to your home or office. You can place your order as early as you like! We welcome early orders, because it gives us time to plan our inventory. However, even if you place your order last minute, don't worry, orders can usually be sent out the next business day after you place your order, for an additional FedEx charge (overnight shipping to West Coast states). If you have any questions about your order or shipping please do not hesitate to call us at 1 (808) 430-6272 or email us at email@example.com
We use FedEx to ship all orders directly to your doorstep. Shipments go out on weekdays only for delivery on weekdays only. For example: orders going out on Monday will arrive on Wednesday, orders going out on Tuesday will arrive on Thursday, orders going out on Wednesday will arrive on Friday. Since FedEx does not operate on the weekends in Hawaii, we cannot offer weekend deliveries in the State of Hawaii. In addition, we do not offer Monday deliveries, because that would necessitate shipping the week before, and the flowers may perish over the weekend, sitting in a non-climate controlled Fed Ex warehouse somewhere along the package's journey. In addition, Fed Ex will not deliver on weekends or Federal Holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day). Street addresses and zip codes are required. FedEx does not accept PO Box addresses. We urge you to include phone numbers with your delivery address.
Based upon the destination and shipping method you have chosen we will schedule the appropriate day for your package to be shipped to arrive on your requested date.
Holidays: During holiday periods, it may be necessary to make delivery the day BEFORE or AFTER the requested date. Please specify in the comments if you want us to cancel the order in the event that delivery is not possible on the requested date.
We deliver to Western States Tuesday-Friday, on the date you specify. Western States include: Alaska, Arizona, California, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. Overnight delivery is available and encouraged to these states.
We deliver to the Midwest and East Coast Wednesday-Friday, on the date you specify. Please read our shipping policies and make sure to select the correct service (next day or 2 day) for your desired delivery date. Orders placed requesting a delivery date that we cannot fulfill (for example a Sunday or Monday delivery date) will be shipped out on the next possible date.
How Your Flowers Are Packed
We always choose the only the freshest flowers for our customers. Sometimes substitutions may be necessary due to seasonality of certain plants and flowers. If this occurs we will always substitute the closest match to your order with regard to color and species.
Our flowers are packed in specially-reinforced boxes. Based upon the handling requirements unique to each type of flower, packing of the flowers is usually in a specialize container that is: misted, wrapped in florist's plastic sheets or wax paper, loose enough for good air-flow, surrounded with shredded newspaper to provide insulation and cushioning, an outside layer of newspaper and decorative florist's wax paper, and Care Instructions are always included. Gift Cards can be included when requested on the final Order Form.
During cold weather or extremely hot weather we strongly encourage customers to use available winter packing and gel packs available at check-out for additional cost. This is to ensure the freshness of your flowers upon arrival at their final designation.
Please note that our flower bouquets are shipped in boxes without a vase. Many of our tropical flowers are heavy and require a heavily weighted lead based glass vase to keep them from tipping over. Although this can be found at many mainland locations very inexpensively, it would be cost prohibitive with their weight, since our shipping with Fed Ex is based upon weight, and the fact that they are glass means there is a possibility of breakage. We opted to save our customers money and suggest Target, Walmart, or any glassware store for an inexpensive glass vase for your lovely Hawaiian flowers. If desired, a small black plastic oval shaped vase with floral foam can be added to your order for $14.52 here: Vase & Foam. Mahalo!
FedEx provides a couple of shipping methods for delivery of your shipment.
FedEx 2-Day Air typically arrives on the second business day after shipment and is delivered before 8:00 PM for most destinations.
FedEx Standard Overnight Air typically arrives on the next business day after shipment and is normally delivered before 4:30 P.M. for Western States. Extra delivery charges will apply.
FedEx Priority Overnight typically arrives on the next business day after shipment and is normally delivered before 10:30 A.M. for Western States. Extra delivery charges will apply.
FedEx Saturday Delivery may be available to your location, and typically arrives around 12:00 P.M. Please be advised that FedEx will charge an extra $16.00 for Saturday Delivery service, on top of the regular delivery charge to the desired location.
*Exact time commitments may vary for specific zip codes. The times noted above are for MOST areas in the United States. If you need to know the exact time for delivery, check with FedEx (1-800-go-fedex) for their specific delivery commitment for your zip code.
Online tracking may be available at www.FedEx.com, though we make no warranties regarding its availability because it is not under our control.
Prices For Shipping Your Order
FedEx calculates the price of shipping your order based upon the weight and size of the package that will be shipped, rather than allocating shipping costs per item. This also ensures that shipping rates are kept as low as possible. In addition we are happy to pass along our corporate shipping discounts to save you even more!
When you “check out” using your shopping cart, shipping options will be offered to meet your delivery needs, and then added to your final price.
Returns, Refunds, and Cancellations
Our Flowers are Guaranteed 100% Fresh!! If you need to cancel an order that has not yet shipped, we are happy to do so and offer you a store credit for another purchase, or refund monies back to your credit card minus a $20.00 order cancellation fee to cover administration costs. There are no returns as these are perishable products. We do not offer refunds but in the rare case of a damaged package/product we are happy to replace any order that has arrived in poor condition. Please send an email and photographs within 24 hours of receipt of package to firstname.lastname@example.org and we are happy to assist. Due to bank card processing systems please allow up to 30 days to receive your refund. Mahalo!
On rare occasions, orders shipped to California, Arizona and Florida may be subject to possible delay due to random inspections conducted by the Department of Agriculture for those states. We do not offer any compensation for deliveries delayed by government inspections. Please schedule time-critical orders to arrive one day sooner.
Even though most of our flowers and leis are hardy and will last a long time after they arrive, we recommend that you have them shipped to arrive a day in advance of the day you will need to use them.
Aloha Hawaiian Flowers and Gifts will not be held responsible for shipping delays due to FedEx “service delay announcements”, weather, labor disputes, strikes, local service disruption, National service disruption, acts of war or acts of terrorism. To ensure that your flowers are in your possession for your special event, we strongly advise that you schedule your shipment to arrive the day before you will need to use it. We will not issue refunds for service delays indicated above.
There is a $16.00 charge that will be billed to you after delivery has occurred, in the event that you provide us with an incorrect or incomplete delivery address. Aloha Hawaiian Flowers and Gifts will not be held responsible for delivery delays due to incomplete addresses provided by customers.
Because our fresh flowers and leis are perishable, we recommend shipping to a home, neighbors home, or office where someone will be there to accept delivery. We cannot be responsible for flowers left all day on a porch in the sun. Mahalo for your understanding and cooperation!
Our Flowers are Guaranteed 100% Fresh!
We assure you that your Hawaiian Flowers and Hawaiian Leis will be packed fresh on the day they are shipped! All of our tropical flowers are carefully selected and grown right here in Hawaii where they are cut and packed fresh daily just for your order. We take pride in our beautiful flowers and leis, each handcrafted especially for you, and we offer you a 100% satisfaction guarantee and that your flowers will arrive in excellent condition and be of superb quality, looking beautiful and fresh for that special occasion! Just take a look at what some of our happy customers have to say: Customer testimonials
We ship anywhere in the USA within two days of your placed order!*
Leis and bouquets can sometimes be packaged and rushed out the same day if we receive the order by 7 am Hawaii time (10 am Pacific and 1 pm East Coast); otherwise it goes out the next available Fed Ex business day. Once processed, FedEx either takes one or two days to deliver your order depending on delivery location (West Coast or East Coast) and the delivery option you chose. Also, please keep in mind that orders are not delivered on Mondays, FedEx holidays or weekends unless Saturday Delivery is available. This means for all orders received early enough in the day, the soonest delivery date is as follows:
|DATE ORDER PROCESSED||ANTICIPATED DELIVERY DATE|
|Monday||Tuesday west coast, Wednesday east coast|
|Tuesday||Wednesday west coast, Thursday east coast|
|Wednesday||Thursday west coast, Friday east coast|
|Thursday||Friday west coast, Saturday east coast (if Sat Delivery possible there - extra charge applies)|
|Friday||Saturday west coast only (if Sat Delivery possible there - extra charge applies)|
|Saturday/Sunday||Order ships on Monday - please see above.|
*Exception - our gift baskets do take approximately 5 days for delivery via US Postal Service, and our potted anthurium plants ship out once a week every Monday. Please see the specific category page for more details or give us a call. Mahalo!